ves789 Privacy Policy
Your privacy matters to ves789. This Privacy Policy explains what personal data we collect from players in Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your information at any time.
SSL-Secured Data Transfer
Every data exchange between your device and ves789 is protected by 256-bit SSL encryption. This applies to account login, payment transactions, personal data submissions and all platform communications — ensuring your information cannot be intercepted in transit.
No Sale of Personal Data
ves789 does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely to operate the ves789 platform, process your transactions, and personalise your experience as a registered player.
Player Control
Registered players retain the right to access, correct, and request deletion of their personal data held by ves789 at any time. Requests can be submitted to [email protected] and will be processed within a reasonable timeframe subject to applicable legal obligations.
Local Payment Data Protection
Financial data associated with bKash, Nagad, Rocket, Upay and SureCash transactions is processed through the respective payment provider's secure infrastructure. ves789 does not store full mobile wallet credentials — only anonymised transaction reference identifiers are retained for record purposes.
Minimal Data Collection
ves789 collects only the data necessary to operate the platform, comply with anti-money laundering obligations and provide a personalised gaming experience. We do not collect data beyond what is required for these stated purposes, and we do not retain data longer than necessary.
Transparent Communications
ves789 will only send you promotional communications if you have opted in at the point of registration or subsequently through your account settings. You may withdraw consent for marketing communications at any time by contacting [email protected] or updating your account preferences.
01 Information We Collect
ves789 collects personal data from players through several channels: directly from you when you register an account or use platform services, automatically through technical systems as you browse and interact with the platform, and in limited cases from third-party payment providers and identity verification partners. The categories of data we collect are outlined below.
Registration and Account Data
When you create a ves789 account, we collect the personal information you provide during the registration process. This includes your full legal name as it appears on your national identity documents, your date of birth, a mobile number registered in Bangladesh, and a valid email address. You may also be asked to provide a residential address for identity verification purposes.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, ves789 may request copies of official identity documents including your National Identity Card (NID), passport, or birth certificate. Where address verification is required, we may also request a recent utility bill, bank statement or other document issued by a recognised Bangladeshi institution confirming your residential address. These documents are used solely for identity and age verification and are stored securely.
Financial and Transaction Data
ves789 records all deposit and withdrawal transactions associated with your account. This includes transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, payment method types (such as bKash, Nagad, Rocket, Upay, SureCash or bank transfer), and anonymised payment reference identifiers provided by your payment provider. ves789 does not store full mobile wallet PINs, banking passwords or card numbers.
Gameplay and Activity Data
We collect data relating to your gaming activity on the ves789 platform, including the games you play, the amounts wagered, the outcomes of bets placed, session durations, and the frequency and timing of your platform use. This data is used for account management, responsible gaming monitoring, fraud detection, and product improvement purposes.
Technical and Device Data
When you access ves789, we automatically collect certain technical data from your device and browser. This may include your IP address, device type and operating system, browser type and version, screen resolution, and general geographic location data derived from your IP address. This information helps us detect fraudulent access, enforce geographic restrictions, and optimise the platform for your device.
Communications Data
When you contact ves789 customer support by email or through the platform's support interface, we retain records of those communications including the content of your messages, the date and time of correspondence, and any attachments you share. This data is used to resolve your queries, maintain service quality records, and for staff training purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Data | Name, date of birth, email, mobile number | Provided by player at registration |
| KYC / Identity Data | NID copy, passport scan, address proof | Provided by player upon request |
| Financial Data | Transaction amounts, payment method type, reference IDs | Generated automatically during transactions |
| Gameplay Data | Bets placed, game sessions, win/loss history | Generated automatically during platform use |
| Technical Data | IP address, device type, browser version | Collected automatically via server logs |
| Communications Data | Support emails, chat transcripts | Provided by player via support channels |
02 How We Use Your Data
ves789 processes your personal data for specific, lawful purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which ves789 uses your personal data are as follows.
- Account Management: To create, maintain and administer your ves789 player account, verify your identity and age, and enable you to access the platform's full range of gaming services.
- Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and to maintain accurate financial records associated with your account.
- Legal and Compliance Obligations: To fulfil our anti-money laundering (AML) obligations, conduct KYC verification, respond to lawful requests from competent authorities in Bangladesh, and comply with applicable laws and regulations.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide appropriate interventions where necessary.
- Fraud Prevention and Security: To detect, investigate and prevent unauthorised account access, fraudulent transactions, bonus abuse, multi-accounting, and any other prohibited conduct under the ves789 Terms & Conditions.
- Platform Improvement: To analyse aggregated, anonymised gameplay and usage data to improve the performance, stability, and feature set of the ves789 platform.
- Customer Support: To respond to your queries, complaints and support requests in a timely and effective manner.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have given your explicit consent to receive such communications. You may opt out at any time.
03 Data Sharing & Third Parties
ves789 does not sell, rent or trade your personal data to third-party advertisers or data brokers. However, in order to operate the platform effectively and fulfil our legal obligations, we may share specific categories of your personal data with the following types of third parties under strict data protection conditions.
Payment Service Providers
When you make a deposit or withdrawal, the relevant transaction data is shared with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, SureCash or a participating Bangladeshi bank. Each payment provider operates under its own data protection and privacy framework, and ves789 recommends that you review those policies independently.
Identity Verification Partners
ves789 may engage third-party identity verification service providers to assist with KYC document checks. These partners are contractually required to process your identity data solely for the purpose of completing the verification request made by ves789 and are not permitted to use your data for any other purpose.
Game Content Providers
Some gameplay data may be shared with licensed game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi in order to deliver and support their games on the ves789 platform. The data shared is limited to what is technically necessary for game delivery and result certification and does not include full personal identity information.
Law Enforcement and Regulatory Authorities
ves789 will disclose personal data to competent law enforcement authorities, regulatory bodies or courts in Bangladesh where required to do so by a valid legal obligation, court order, or government directive. In such cases, ves789 will disclose only the minimum data required to satisfy the lawful request and will inform you of any such disclosure to the extent permitted by law.
Business Transfers
In the event that ves789 undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, ves789 will take reasonable steps to ensure that the receiving entity honours the privacy commitments set out in this policy and will notify affected players where reasonably practicable.
04 Cookies & Tracking Technologies
The ves789 website uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and gather anonymised analytical data about how players interact with the site. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies cannot execute code or transmit viruses and do not grant ves789 access to your device beyond the information stored in the cookie itself.
Types of Cookies Used by ves789
- Essential Cookies: Required for core platform functionality including session management, account authentication and security token validation. These cookies cannot be disabled without impairing your ability to use the platform.
- Functional Cookies: Used to remember your preferences such as language settings, preferred payment method and display options, so that the platform behaves consistently across sessions without requiring repeated configuration.
- Analytical Cookies: Used to collect anonymised data about how visitors use the ves789 website, including pages visited, time spent on each page, and navigation paths. This data helps ves789 identify areas for improvement. Analytical data is aggregated and does not identify individual players.
- Security Cookies: Used for fraud detection, bot prevention and to verify that interactions with the platform originate from a legitimate human user rather than an automated system.
Managing Your Cookie Preferences
You may configure your browser to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling essential cookies will prevent certain features of the ves789 platform from functioning correctly, including account login and payment processing. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Edge and Safari.
ves789 does not use third-party advertising cookies or cross-site tracking technologies. No behavioural advertising profiles are built from your ves789 browsing activity.
05 Data Security & Storage
ves789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. Our security infrastructure is reviewed and updated on a regular basis to address emerging threats and to maintain the integrity of the ves789 platform.
Technical Security Measures
- All data transmitted between your device and ves789 servers is encrypted using 256-bit SSL/TLS protocols.
- Player account passwords are stored in hashed form using industry-standard cryptographic algorithms — plain-text passwords are never stored or accessible to ves789 staff.
- Access to systems containing personal data is restricted to authorised ves789 personnel on a strict need-to-know basis.
- Database systems storing player data are protected by firewalls, intrusion detection systems and regular security audits.
- Two-factor authentication (2FA) is available to all registered players and is strongly recommended to protect account access.
Data Storage Location
Player data collected by ves789 is stored on secured servers. ves789 takes reasonable steps to ensure that any data stored or processed outside Bangladesh is subject to equivalent levels of protection to those applied within Bangladesh. Where third-party service providers are used, they are contractually required to implement and maintain appropriate technical and organisational security measures.
Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ves789 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as soon as reasonably practicable. ves789 will also take corrective measures to prevent recurrence of the breach.
06 Your Privacy Rights
As a registered player on the ves789 platform, you hold a number of rights with respect to your personal data. ves789 is committed to upholding these rights and will respond to all valid requests within a reasonable timeframe. To exercise any of the rights described below, please contact ves789 at [email protected] with a clear description of your request and sufficient information to verify your identity.
- Right of Access: You have the right to request a copy of all personal data that ves789 holds about you. ves789 will provide this information in a structured, readable format within a reasonable period following receipt of a verified request.
- Right to Rectification: If any personal data held by ves789 is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account dashboard; for other changes, contact support.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. Please note that ves789 may be required to retain certain data for legal, regulatory or anti-money laundering compliance purposes even following a deletion request.
- Right to Restrict Processing: In certain circumstances, you may request that ves789 restrict the processing of your personal data — for example, while you contest the accuracy of data we hold, or while an objection to processing is being assessed.
- Right to Object: You have the right to object to the processing of your personal data where ves789 relies on legitimate interests as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where ves789 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to the withdrawal.
07 Data Retention
ves789 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The specific retention periods applicable to different categories of data are outlined below.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and AML compliance obligations |
| KYC identity documents | Duration of account + 5 years post-closure | Anti-money laundering and regulatory requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping and audit obligations |
| Gameplay and betting history | Duration of account + 3 years post-closure | Responsible gaming monitoring and dispute resolution |
| Customer support communications | 3 years from date of correspondence | Service quality records and dispute evidence |
| Marketing consent records | Duration of consent + 3 years | Evidence of consent for compliance purposes |
| Technical and server log data | 12 months from collection date | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents its reconstruction. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes without constituting personal data.
08 Policy Updates & Contact
Updates to This Privacy Policy
ves789 reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last Updated" date at the top of the document. Where changes are material — meaning they significantly affect how we collect or use your personal data — ves789 will take reasonable steps to notify registered players, which may include a notice displayed upon next login or a communication sent to your registered email address.
Your continued use of the ves789 platform following the publication of an amended Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and request closure of your account. It is your responsibility to review this Privacy Policy periodically to remain informed of any updates.
How to Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to the handling of your personal data by ves789, please contact our support team. All privacy-related enquiries are handled by our dedicated data support team and will be responded to within a reasonable timeframe.
Contact us by email: [email protected] — please include "Privacy Enquiry" in the subject line of your message to ensure your request is directed to the appropriate team member. Do not include sensitive identity documents in your initial enquiry email; our team will advise you on the appropriate secure submission channel if document review is required.
Ready to Play at ves789?
Your data is protected every step of the way. Log in to your ves789 account and enjoy cricket betting, live casino, slot games, fishing games and more — all in Bangladeshi Taka with bKash, Nagad and Rocket support.